Support

We're here to help.

Contact Us

For app support, account issues, or general questions:

[email protected]

Common Questions

How do I create an account?

Download Moons from the App Store, choose a topic you want to be known for, enter your name, and sign in with your email. We'll send you a magic link -- no password needed.

How does the free trial work?

New subscribers get a 3-day free trial of Moons Pro. You can cancel anytime before the trial ends and you won't be charged. Manage your subscription in your iPhone's Settings > Apple ID > Subscriptions.

How do I cancel my subscription?

Open your iPhone Settings > tap your name at the top > Subscriptions > Moons > Cancel Subscription. You'll retain access until the end of your current billing period.

How do I delete my account?

Open Moons > Settings (gear icon) > scroll to Account > Delete Account. This permanently removes your account and all associated data.

Is my content fact-checked?

Moons uses AI-assisted verification to check claims against available sources. Verification badges indicate content has been checked, but no system is infallible. You are responsible for reviewing the facts before sharing.

Bug Reports

Found a bug? Email [email protected] with:

  • What you were doing when the issue occurred
  • What you expected to happen
  • What actually happened
  • Your device model and iOS version

Privacy

For privacy-related requests (data access, deletion, portability), see our Privacy Policy or email [email protected].